Caller
Do you offer teeth cleaning?
AI receptionist
Yes, we offer hygienist appointments for professional cleaning.
Caller
And are you open on Saturdays?
AI receptionist
Yes, from nine until one.
Dental AI receptionist that never misses a call.
Limeline builds AI receptionists for UK dental practices.
The conversation
Choose a time that works for you.
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Talk to it now
Dental practices bring us in because…
…because they worry about not meeting the UDA targets.
A missed call often means a lost slot. Enough lost slots and the year's UDA target drops under 96%. Then the clawback letter arrives from the ICB.
NHS dental contract: House of Commons Library briefing CBP-9597
…because they are tired of losing out on private patients.
About a third of the calls to a dental practice go unanswered, and a private enquiry that rings out books itself in somewhere else.
…because they struggle with too many no-shows.
BDA research puts failed appointments at 81 hours of a dentist's clinical time a year in NHS practices. Some of that is just a patient who rang to move the appointment and never got through.
BDA research, British Dental Journal, 2011
…because their receptionists are completely overwhelmed.
A 2024 study of practice managers and receptionists found 41% reporting high emotional exhaustion. "Patients take out their anger over lack of appointments on the reception staff."
Meet your new receptionist
We build an AI receptionist that answers every call, books it into the diary and catches the private enquiry that would otherwise ring off to a competitor.
It books into the diary you already use
Your receptionist plugs into the diary your practice already runs on. It checks what is free, finds the patient's record and writes the booking in while the caller is still on the line, so an answered call ends as an appointment in your diary, not a message to ring back.
Not on this list? Tell us which one you use and we will say what is possible.
Pricing
Every plan answers your calls, books patients in and sends your team a summary of each call. Choose by how much of the phone you want it to take.
Starter
£299per practice, per month
About 8 calls a day
500 minutes a month
If you go over, 55p a minute, so a three-minute call is about £1.65. It keeps answering.
- Answers on your own number
- Covers the phone around the clock
- Books patients directly into your diary
- A message to your team after every call
- Urgent calls go straight to a person
- One call at a time
- Free setup
- Data kept in the EU, with a data-processing agreement
Popular
Standard
£549per practice, per month
About 8 to 18 calls a day
1,200 minutes a month
If you go over, 50p a minute, so a three-minute call is about £1.50. It keeps answering.
Everything in Starter, plus
- Warm transfer: it briefs your team, then connects the call
- Speaks other languages
- An analytics dashboard
- Up to three calls at once
- A choice of voice
Premium
£899per practice, per month
About 18 to 30 calls a day
2,000 minutes a month
If you go over, 45p a minute, so a three-minute call is about £1.35. It keeps answering.
Everything in Standard, plus
- Calls patients back with reminders
- Texts patients, for example a confirmation
- As many calls at once as come in
Enterprise
Tailoredfor the whole group, per month
For groups of five or more practices
Pooled minutes a month
Shared across all your practices. If you go over, a rate we agree with you.
Everything in Premium, plus
- One report across all your practices
- A voice made just for you
- Urgent-call rules per practice
- Onboarding with your team
- One invoice
We reply within one working day.
Compare the plans
| Starter£299 | Standard£549 | Premium£899 | EnterpriseTailored | |
|---|---|---|---|---|
| Calls | ||||
| Minutes a month | 500 | 1,200 | 2,000 | Pooled across your practices |
| If you go over, per extra minute | 55p | 50p | 45p | Tailored |
| Calls at the same time | One | Up to three | As many as come in | As many as come in |
| Answers around the clock | Included | Included | Included | Included |
| Answers on your own number | Included | Included | Included | Included |
| On the call | ||||
| Books patients directly into your diary | Included | Included | Included | Included |
| Urgent calls go straight to a person | Included | Included | Included | Rules per practice |
| Warm transfer: it briefs your team, then connects the call | Not included | Included | Included | Included |
| Speaks other languages | Not included | Included | Included | Included |
| A choice of voice | Not included | Included | Included | Included |
| Says your names and treatments right | Included | Included | Included | Included |
| A voice made just for you | Not included | Not included | Not included | Included |
| Calls patients back with reminders | Not included | Not included | Included | Included |
| Texts patients, for example a confirmation | Not included | Not included | Included | Included |
| For your team | ||||
| A message to your team after every call | Included | Included | Included | Included |
| An analytics dashboard | Not included | Included | Included | One report across all your practices |
| One invoice for all your practices | Not included | Not included | Not included | Included |
| Setup and terms | ||||
| Free setup | Included | Included | Included | Included |
| Your first two weeks free | Included | Included | Included | Included |
| No contract, stop any month | Included | Included | Included | Included |
| Data kept in the EU, with a data-processing agreement | Included | Included | Included | Included |
Not sure how much of the phone to hand over?
Tell us what happens on your phone now and we will say which plan fits — or that none of them does.
Questions dentists ask us
Will patients know they are talking to a machine?
Yes. It says so at the start of the call and never pretends to be a person. Most patients want their appointment, and it gives them that.
What if a patient wants a person?
They get one. The call goes to whoever you named, with the details already taken. If nobody can pick up, it takes a message and says when your team will ring back.
Will it sound right for our patients?
It speaks like a receptionist, not a robot reading a script. It knows your team's names and your treatments, and says them right. You hear it before any patient does, and you tell us what to change.
Does it give clinical advice?
No, never. A patient in pain gets an appointment or a call back from your team, the way you set it up.
What happens in an emergency?
You tell us what counts as urgent and who should hear about it. Those calls go straight to a person on your team, with the details already taken.
Can we decide what it can and cannot do?
Yes, and you should. Book new patients or only existing ones, quote prices or not, cancel appointments or leave that to your team. Your rules, and we change them when you ask.
Does it answer every call, or only the ones we miss?
Your choice. Most practices start with the calls nobody picks up within a few rings, then add the lunch hour and evenings.
Does it work at night and at weekends?
Yes. It answers whenever the phone rings, and your team finds the bookings and messages in the morning.
Will it replace our receptionist?
No. It takes the calls your receptionist cannot get to, while they look after the patient standing at the desk.
Do we keep our phone number?
Yes. Patients ring the number they always have. One setting on your phone sends the calls you choose to it. Nothing else changes.
Which diary does it book into?
Tell us which one you use and we will say what is possible. A booking it makes should land in the diary your team already looks at.
How long does it take to set up?
About two weeks from yes to live, and your team keeps answering as they do now until then. Thirty minutes of your time, once.
Where does patient data go?
It stays in the EU, and we sign a data-processing agreement with you before the first call.
Can we stop?
Any month. There is no contract, and the first two weeks cost nothing.
See if it fits your practice.
Tell us about your practice and we will find the plan that suits you.
Prefer email? hello@limeline.ai
Calendar not showing? Open the booking page